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Professional Services
Empresa Solutions is committed to providing our customers with complete services offering that enables them to quickly and effectively begin taking advantage of our products in the manner that is best suited for their business. Empresa's suite of professional service offerings includes consulting, implementation and custom development services that provide flexible alternatives for our customers.
Consulting Services
Our professional services consultants work closely with you and your staff to help your organization understand where and how you can improve your systems and processes and the potential savings from implementing the Empresa solutions. The overall value of the project is presented prior to a final decision or course of action. These services will provide your organization:
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an understanding of the value that an Empresa solution could bring to your organization |
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on-site discovery of customer needs and implementation requirements |
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insight into best practices and performance benchmarking |
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a solution for your future based on your unique situation and requirements |
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an understanding of the size and value of opportunity |
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a plan for implementing the solution |
Implementation Services
Empresa provides professional services that include everything you need to get your system into production. Our service professionals know the best methods for a fast installation and implementation to assure that you will have a satisfying implementation experience. Our implementation services include installation, integration, configuration and upgrade support. The services are designed to provide the most efficient means to obtaining a system that is configured to your business requirements.
Compared to other offerings, Empresa's offerings are easy to install. Empresa can have you up, running and benefiting from your purchase in days. We can help you begin realizing an immediate return on your investment. If you prefer to implement the solutions on your own, we can also provide remote support to your staff or a consulting partner.
Custom Development Services
Depending upon your business requirements or corporate objectives, many times a company might need additional functionality or a specific feature built-in to their solution. eChange is unique with respect to other offerings in that it has a Software Developer's Kit (SDK) that customer can purchase. The ChangeTools SDK enables you to build custom applications that meet your particular system needs. If you would prefer to outsource this activity, many of Empresa's Solution Provider partners have the experience and knowledge to assist you with the development effort or in certain situations; Empresa services in combination with our development group would entertain the project. The bottom line is that we support the extension of Empresa products to meet unique customer needs.
Packaged Service Offerings
Empresa Technical Services provide the following Services Packages for existing customers. Customers can take advantage of individual packages or extend their benefit by bundling them together.
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eChange Product Upgrade and Migration Service
Empresa provides expertise in upgrading existing software environment and migrating existing data from previous versions of the eChange product. Services provided include: upgrading and migrating eChange servers to latest operating systems; upgrading previous versions to the latest eChange release; optimizing eChange server performance and implementing best practices in eChange configuration.
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eChange Business Solution Service
eChange improves productivity and efficiency significantly when fully implemented in a workgroup or enterprise. Empresa is committed to ensuring that customers are utilizing eChange to its absolute potential and maximizing their return on investment. As part of the eChange Business Solution Service, Empresa will review present practices in document management at the customer site and discover and recommend ways in which to leverage the vast eChange capabilities such as smart containers, stored searches, container organization, workflow processes, viewing and collaboration to solve business problems.
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eChange Education Service
Empresa Professional Services will provide on-site product training sessions for configuration managers, administrators and end-users to implement and fully leverage the document control capabilities of eChange. Customers can also use this service to educate IT personnel and administrators to carry out installation, maintenance and upgrade of eChange Systems. |
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For More Information
If you are a direct Empresa customer and would like to discuss a specific need for Empresa Professional Services, please contact an Empresa account manager about the opportunity or email
services@empresasolutions.com
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